This is the first English FAQ skeleton for overseas and cross-region clients. It explains how we usually start a project, handle customization and coordinate delivery.
What kinds of custom gift projects do you support?
We mainly support wedding favors, baby celebration return gifts, corporate gift boxes and festive gifting projects with packaging, customization and local delivery coordination.
Can overseas clients start the project remotely?
Yes. Overseas clients can start with email, WhatsApp or the contact form. We confirm budget, style, quantity and delivery timing first, then arrange follow-up based on your time zone.
Do you offer logo, name or date customization?
Yes. We can support personalized names, event dates, logo applications and packaging adjustments depending on the product type and lead time.
What is the usual lead time?
Lead time depends on quantity, customization depth and delivery requirements. For standard projects, we usually advise planning several days in advance, while urgent local requests may be handled faster after confirmation.
How do samples and fulfillment work in Shenzhen?
For Shenzhen-based projects we can coordinate showroom selection, sample delivery and local fulfillment. For clients outside Shenzhen, remote confirmation and staged communication are supported.
Need a project-specific answer?
If your request involves quantity, branding, delivery schedule or Shenzhen local fulfillment, the fastest way is to send your event details through the English contact page.