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Contact Policy

This Contact Policy explains the preferred communication channels, the information that helps us prepare a useful reply and the response timing clients can reasonably expect.

Email: 1320581546@qq.com WhatsApp: +86 18814096589
Preferred contact methods
  • For overseas clients, email and WhatsApp are the recommended first contact methods.
  • For Shenzhen-based or domestic clients, phone, WeChat and direct coordination may also be used depending on the project scope.
What to include in your message
  • Occasion or use case
  • Expected quantity
  • Budget range
  • Preferred style, packaging or color direction
  • Required delivery date and city
Response timing
  • We aim to reply within about 1 hour during working hours whenever possible.
  • Outside working hours, we aim to reply within 24 hours.
  • Complex project requests may require one additional round of clarification before a full recommendation or quotation can be provided.
Ready to send your brief?
The English contact page is the recommended place to submit your request with quantity, style direction, timeline and delivery location.
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